Amarasekara, A.K.N.S.; Padmadevi, M.G.; Chathurani, R.W.A.; Thisera, T.J.R.; Ampitiyawatta, A.W.R.M.
(2010)
Bank as a service oriented business, customer satisfaction is essential to gain
competitive advantages from the volatile organizational environment. There
are several factors affecting to the customer satisfaction. Among ...