Volume 15 - No. 2, 3 & 4 http://dr.lib.sjp.ac.lk/handle/123456789/9912 2026-04-23T11:17:47Z Factors affecting the implementation effectiveness of ISO 9001(2000) standards and its impact on business results http://dr.lib.sjp.ac.lk/handle/123456789/9920 Factors affecting the implementation effectiveness of ISO 9001(2000) standards and its impact on business results Wickramasuriya, P; Dharmasiri, Ajantha S. 2010-01-01T00:00:00Z Strategy and complexity http://dr.lib.sjp.ac.lk/handle/123456789/9919 Strategy and complexity Liyanage, Uditha 2010-01-01T00:00:00Z A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions http://dr.lib.sjp.ac.lk/handle/123456789/9918 A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions Ananth, A.; Ramesh, R; Prabaharan, B. 2010-01-01T00:00:00Z Decision making delays with regard to IT investments in Sri Lankan organizations http://dr.lib.sjp.ac.lk/handle/123456789/9917 Decision making delays with regard to IT investments in Sri Lankan organizations Dias, Piyumi; Fonseka, A.T. 2010-01-01T00:00:00Z