Causes of Employee Grievances in Small Vs Large Scale Apparel Companies in Sri Lanka: Empirical Evidences

Abstract

As a psychological concept, numerous causes can be found as causes of employee grievances in different contexts. In the available literature, the investigations of causes of employee grievances are uncommon and have become an untouched area in the human resource field. Two studies relating to causes of employee grievances have been done in the Sri Lankan context and both studies discuss the causes of employee grievances in the large scale companies. Not a single studies found in the literature regarding the causes of grievances comparing companies of different sizes in any context. The main objective of this study is to compare the nature of the causes of employee grievances in the small scale and large scale apparel companies in Sri Lanka. On review of literature, different causes relating to employee grievances were found and 20 causes of grievances were selected as research instrument. 279 operational level employees were randomly selected as sample and structured questionnaire was used to gather the primary data. Each question was measured using a five point scale and descriptive statistics and independent T-sample analyses were used to analyses the primary data. The major finding of the study was that the causes of employee grievances were divergent in nature when comparing the small scale and large scale apparel companies. Contextual factors like organizational and job related factors seem to be the major reasons for divergence nature of different causes of employee grievances in two different scales of companies