Impact of Work Factors on Employee Engagement of Office Employees in Private Hospitals in Colombo, Sri Lanka

Abstract

Area of the Study As a significant determinant of engagement of employee, this study is to discuss the impact of work factors on engagement of office employees in private hospitals in Colombo, Sri Lanka. Problem of the Study To investigate the extent to which perceived organizational support, perceived supervisor support, recognition and procedural justice affect employee engagement of office employees in private hospitals in Colombo, Sri Lanka. Method of the Study The data were collected from a randomly selected sample of 80 office employees who work in the Human Resources Department, the Accounts Department, the Information Technology Department, the Internal Audit Department, the Marketing Department, the Stores Department and Purchasing Department in three selected private hospitals in Colombo, Sri Lanka by administrating a structured questionnaire, which consisted of 32 questions/statements with 5 points scale. The data analysis included the univariate and bivariate, analyses. Findings of the Study The findings of the study are that perceived organizational support, perceived supervisor support, recognition and procedural justice were positively and significantly correlated with employee engagement of office employees in private hospitals in Colombo, Sri Lanka. Conclusion of the Study It is concluded that among the four employee work factors, perceived supervisor support, specially should be considered to enhance the engagement of office employees in private hospitals in Colombo, Sri Lanka as a common work factor. Further, the enhancement of perceived organizational support, perceived supervisor support, recognition and procedural justice will result in improved employee engagement to work.