Impact of Service Quality on Customer Loyalty in Banking Industry: with Reference to ABC Bank

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dc.contributor.authorWeerasinghe, K.G.G.
dc.contributor.authorWeerasinghe, C.I.K.
dc.date.accessioned2019-01-08T02:54:02Z
dc.date.available2019-01-08T02:54:02Z
dc.date.issued2018-11
dc.identifier.citationWeerasinghe, K.G.G., Weerasinghe, C.I.K. (2018). "Impact of Service Quality on Customer Loyalty in Banking Industry: with Reference to ABC Bank", Proceedings of the International Research Conference in Humanities and Social Sciences [IRCHSS]-2018, University of Sri Jayewardenepura, 120 p.en_US
dc.identifier.issn2279 - 2309
dc.identifier.urihttp://dr.lib.sjp.ac.lk/handle/123456789/7959
dc.language.isoenen_US
dc.publisherIRCHSS-2018 and Faculty of Humanities and Social Sciences, University of Sri Jayewardenepuraen_US
dc.subjectbanking industry; customer loyalty; reliability; SERQUAL Model; Service Qualityen_US
dc.titleImpact of Service Quality on Customer Loyalty in Banking Industry: with Reference to ABC Banken_US
dc.typeArticleen_US

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