What Factors affecting to the Job Satisfaction of Non-Employees in Colombo District Commercial Banks, Sri Lanka

Abstract

Area of the Study This study attempts to identify the factors affecting to the job satisfaction of the non-executives in the commercial banks in Colombo district. Problem of the Study There is no any empirical research finding of the factors affecting to job satisfaction of non-executives in the commercial banks. Therefore, the main objective of this research is to find out the factors affecting to job satisfaction of the non-executives in the commercial banks. Method of the study Using simple random sampling method, primary data were collected from 354 non-executives from the commercial banks in Colombo District. Structured questionnaire which consisted of 36 questions with five point Likert scales was used to collect the data and participants’ responses were analyzed using SPPS (Version 16). The data were analyzed using univariate and bivariate analyses. Findings of the Study The major finding of the study is that there is a positive relationship between the factors of pay, relationship with supervisor, relationship with co-workers, opportunities for promotion, working condition with the satisfaction of non-executives in the commercial Banks in Colombo District. Conclusion of the Study The main conclusion of the study is that management of the commercial banks has to consider the different factors of the non-executives for their job satisfaction and make necessary arrangement for upgrading those factors.