An Influence of Service Quality Customer Satisfaction and Customer Loyalty in Commercial Banks of Sri Lanka: Special Reference to Northern Province
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University of Sri Jayewardenepura, Nugegoda
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Leninkumar, V. (2015), An Influence of Service Quality Customer Satisfaction and Customer Loyalty in Commercial Banks of Sri Lanka: Special Reference to Northern Province (Unpublished Master's Thesis). University of Sri Jayewardenepura, Nugegoda.