A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions

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dc.contributor.authorAnanth, A.
dc.contributor.authorRamesh, R
dc.contributor.authorPrabaharan, B.
dc.date.accessioned2022-02-05T08:08:34Z
dc.date.available2022-02-05T08:08:34Z
dc.date.issued2010
dc.identifier.urihttp://dr.lib.sjp.ac.lk/handle/123456789/9918
dc.language.isoenen_US
dc.publisherPostgraduate Institute of Managementen_US
dc.relation.ispartofseriesApril-December 2010;
dc.subjectSERVQUAL, Service Quality, Service Gap, Banking Service Qualityen_US
dc.titleA service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptionsen_US
dc.typeArticleen_US

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