Factors affecting the User Satisfaction for e-Learning Systems

Abstract

The use of e-learning system is considered as an important and an integral part of educational process. Developed countries use e-learning systems successfully whereas in Sri Lankan context there is a lack of usage of e-learning systems. In this background, user satisfaction plays an important role and may affect the use of e-learning systems. Therefore, the aim of this study is to find factors affecting the user satisfaction and usage of the e-learning systems and to find out the relationship between those factors. In this study, the Technology Acceptance Model (TAM) was adapted with some other factors which were gathered through the literature. The conceptual model was developed to find the satisfaction of e-learning systems and its use. Identified factors for this model were Information Quality, Computer Self-efficacy, Perceived Ease of Use, Perceived Usefulness and Subjective Norms.