Impact of ISO 9001 Core Principles on Work Outcomes and Customer Satisfaction in Sri Lankan Manufacturing Organizations

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Abstract.pdf (31.97 KB)
 References.pdf (113.96 KB)

Date

2011

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Postgraduate Institute of Management

Abstract

Description

Keywords

Quality Management System, Core principles of ISO 9001, Social and Economic exchange, Work outcomes, Customer satisfaction

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http://dr.lib.sjp.ac.lk/handle/123456789/9908

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Volume 16 - No. 1 & 2

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