Assessing E-Learning Satisfaction: University Teachers' Perspectives

Abstract

Online education has automatically acquired a prime position in the education system as a new paradigm in the context of the present COVID pandemic. The efficacy of online education is determined by user satisfaction, which eventually increases users' intentions to continue with online education. This study involves assessing University lecturers’ satisfaction towards the e-learning system as a mode of lecturing. An online questionnaire survey was conducted using a convenience sampling technique and 200 questionnaires were distributed among academics in all National Universities in Sri Lanka. One hundred twenty-eight (128) responses were collected within one week (response rate about 64%). The analysis explored descriptive statistics and variance-based structural equation modelling in Smart PLS. The findings revealed that the satisfaction of academics for e-teaching activities is positive and above average in terms of perceived usefulness, confirmation, task technology fit, system quality, information quality, and training dimensions. Finally, 88% of respondents have agreed with blended teaching methods in the future while recommending strategies for integrating a considerable array of technologies' capabilities in higher education institutions. The paper contributes to existing knowledge by considering the majority of factors and their impact on e-learning satisfaction. Also, it deliberates the issues and challenges academics face about e-learning mode and their future blended teaching recommendations.