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Reducing negative customer review volume in the food & beverages category of Cinnamon Hotels and Resorts
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| dc.contributor.author | Dhanapala, D. M. S. K. | |
| dc.date.accessioned | 2023-09-06T05:11:40Z | |
| dc.date.available | 2023-09-06T05:11:40Z | |
| dc.date.issued | 2023 | |
| dc.identifier.uri | http://dr.lib.sjp.ac.lk/handle/123456789/12801 | |
| dc.publisher | Postgraduate Institute of Management | en_US |
| dc.subject | Food and Beverages; Customer Reviews; Process Management; Service Delivery | en_US |
| dc.title | Reducing negative customer review volume in the food & beverages category of Cinnamon Hotels and Resorts | en_US |
