Behavioral Intentions Towards the Use of Digital Wallets

Abstract

All electronic transactions worldwide have consistently reshaped the financial ecosystem and e-wallets have become paramount to the lives of the growing population. This research aimed to analyze the behavioral intentions among users of digital wallets in Yunnan, China, where a total of 606 customers were surveyed using a structured questionnaire. This study tested five structural relationships using the Partial-Least Square Structural Equation Modelling method. The test of correlation suggests positive relationships between the constructs, indicating that higher scores in one construct tend to be associated with higher scores in other constructs. This implies that perceived ease of use, usefulness, risk, awareness, intention to use, and behavioral intention are interconnected somehow. Lastly, based on the hypothesis testing, all the paths from the predictor variables (PEU, PU, PR, AW) to the outcome variable (IU) are statistically significant and supported. The path from IU to BI is also statistically significant and supported.