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How customer mistreatment impacts employee work outcomes: A self-determination theory perspective

Chen, J.; Kang, H.; Wang, Y. (Faculty of Management Sciences, University of Sri Jayewardenepura, 2020)

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Author
- Chen, J. (1)
- Kang, H. (1)
- Wang, Y. (1)
Subject
- Customer mistreatment, psychological needs, self-determination theory, core self-evaluation, job satisfaction, job performance, China (1)
- ... View More
Date Issued
- 2020 (1)