Nanayakkara, S.M; Wickremasinghe, V.M; Samarasinghe, G.D
(Department of Marketing Management, Faculty of Management Studies and Commerce, University of Sri Jayewardenepura, 2022)
Purpose: There is empirical evidence that both Strategic Management of Technology (SMT) and
increased Customer Service Performance (CSP) level led to improved Financial Performance (FP) of
organizations. However, there ...