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Browsing Vidyodaya Journal of Humanities and Social Sciences by Subject "Organizational Performance"

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An Analysis of the Critical Factors of ISO 9001:2000 Management Practices and Customer Satisfaction of the Selected Listed Manufacturing Companies in Sri Lanka

Gunawardana, K.D. (2009)

This paper analyses the impact of ISO 9001 :2000 management practices on customer satisfaction among the manufacturing companies listed in the Colombo Stock Exchange. The scope of this paper lFas limited to the companies ...

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