DSpace Home
→
Postgraduate Institute of Management
→
1.Sri Lankan Journal of Management
→
Browsing 1.Sri Lankan Journal of Management by Subject

Browsing 1.Sri Lankan Journal of Management by Subject "SERVQUAL, Service Quality, Service Gap, Banking Service Quality"

Now showing items 1-1 of 1

A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions

Ananth, A.; Ramesh, R; Prabaharan, B. (Postgraduate Institute of Management, 2010)

Now showing items 1-1 of 1

Search DSpace

Browse

All of DSpace
This Community
- By Issue Date
- Authors
- Titles
- Subjects

My Account