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Volume 15 - No. 2, 3 & 4
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Browsing Volume 15 - No. 2, 3 & 4 by Subject

Browsing Volume 15 - No. 2, 3 & 4 by Subject "SERVQUAL, Service Quality, Service Gap, Banking Service Quality"

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A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions

Ananth, A.; Ramesh, R; Prabaharan, B. (Postgraduate Institute of Management, 2010)

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