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Postgraduate Institute of Management
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1.Sri Lankan Journal of Management
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Volume 15 - No. 2, 3 & 4
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A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions
Ananth, A.
;
Ramesh, R
;
Prabaharan, B.
(
Postgraduate Institute of Management
,
2010
)
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Author
Ananth, A. (1)
Prabaharan, B. (1)
Ramesh, R (1)
Subject
SERVQUAL, Service Quality, Service Gap, Banking Service Quality (1)
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Date Issued
2010 (1)