A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions

dc.contributor.author	Ananth, A.
dc.contributor.author	Ramesh, R
dc.contributor.author	Prabaharan, B.
dc.date.accessioned	2022-02-05T08:08:34Z
dc.date.available	2022-02-05T08:08:34Z
dc.date.issued	2010
dc.identifier.uri	http://dr.lib.sjp.ac.lk/handle/123456789/9918
dc.language.iso	en	en_US
dc.publisher	Postgraduate Institute of Management	en_US
dc.relation.ispartofseries	April-December 2010;
dc.subject	SERVQUAL, Service Quality, Service Gap, Banking Service Quality	en_US
dc.title	A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions	en_US
dc.type	Article	en_US