A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions

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Abstract.pdf (35.08 KB)
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Date

2010

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Postgraduate Institute of Management

Abstract

Description

Keywords

SERVQUAL, Service Quality, Service Gap, Banking Service Quality

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http://dr.lib.sjp.ac.lk/handle/123456789/9918

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Volume 15 - No. 2, 3 & 4

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