Reducing negative customer review volume in the food & beverages category of Cinnamon Hotels and Resorts

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Executive Summary.pdf (73.4 KB)
 References.pdf (229.69 KB)

Date

2023

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Publisher

Postgraduate Institute of Management

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Keywords

Food and Beverages; Customer Reviews; Process Management; Service Delivery

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http://dr.lib.sjp.ac.lk/handle/123456789/12801

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MBA Management Field Study Research Projects

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Review

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