Abstract:
Over the past few years, there has been growing research interest in the competitive
advantage associated with high performance work systems.There is rising interest in using high
performance work system practices, because evidence showed that organizations that
implemented such systems recorded remarkable success, especially in organizations in the
manufacturing industry. It will be interesting to find out whether the impressive results can be
applied to service sector since work culture and management practices differ between the
manufacturing firms and service firms. This conceptual paper explores the research findings of
high performance work systems in the service sector. The paper may be valuable to those who
are interested in understanding the phenomenon of high performance work systems in the
service sector for research purposes.
