Abstract:
Area of the Study
This study attempts to identify the moderating impact of gender on the relationship between
job satisfaction and turnover intention with regard to executive level employees in two
selected licenced specialized banks in Sri Lanka.
Problem of the Study
There is an empirical knowledge gap to what extent gender moderate the relationship
between job satisfaction and turnover intention of executive level employees in the banking
industry. Therefore, this study planned to address “Does gender of executive level
employees mediate the relationship between job satisfaction and turnover intentions?” The
setting of this study encompassed executive level employees in two selected licenced
specialized banks in Sri Lanka which is a novel phenomenon as it looks into empirical
evidence in literature locally.
Method of the study
The data were collected from a randomly selected sample of 100 executive level employees
in two selected licenced specialized banks in Sri Lanka. A pre tested structured
questionnaire was distributed to have 69% effective rate. The data analyses included the
univariate and bivariate analyses.
Findings of the Study
This study found that gender moderated the relationship between pay satisfaction and
turnover intension, the promotion satisfaction and turnover intension and supervision
satisfaction and turnover intention of bank executives at least in the selected two licenced
specialized banks in Sri Lanka. At the given condition, these two banks were represented by
female employees which is 57% of the total sample. Hence, the responsible parties of bank
such as the management need to consider this matter when they formulate their policies.
Conclusion of the Study
It is concluded that gender moderated the relationship of pay satisfaction, supervision
satisfaction and promotion satisfaction on turnover intention. Thus, it is advisable for bankers to customise the pay, promotion and promotion related policies and strategies to
ensure retention in the organization by minimizing turnover intension.
