Abstract:
Sri Lanka has monopolistic electricity sector, which has no
competition within the business. Hence, the introduction of power
sector reforms (PSR) to the electricity sector was very important to
improve the efficiency of the sector. With the enactment of the Sri
Lanka Electricity Act, PSR was introduced in 2009 and subsequent
amendment in 2013. However, it has not clearly identified or
recognized the effectiveness of the PSR on social aspect of corporate
sustainability (SACS) of electricity generation. Since reforms were
introduced way back in 2009, it is vital to understand its effectiveness
to identify the necessary amendments to reshape it. The effectiveness
of PSR is measured with the electricity customers’ opinions using the
data collected through scale with trained artificial neural network
(ANN) model. According to the findings present, PSR has less
effectiveness on SACS in Sri Lankan context. However, some of
the dimensions of SACS have been improved with some of the
