Abstract:
Banking industry is a crucial industry in the Sri Lankan economy.
With the development of technology, the self-banking concept has
been introduced in the island and it has now become an integral part
to both customers as well as the banking institutions. Therefore, this
study focused on the determinants of the technology based selfbanking system in Sri Lanka. The main objective of the study was to
identify whether usefulness, ease of use, risk and contribution of
banking institutions can be a determinant on the adoption of the selfbanking system in Sri Lanka. This research tries to make an
extension to the Technology Acceptance Model introduced by Davis,
(1989). The quantitative data were gathered using a structured
questionnaire and the sample size was 164. Cluster sampling was
used. Univariate, bivariate and multivariate analytical methods were
applied to analyze the data. The findings of the study revealed that
there was a moderately high level of self-banking adoption.
Furthermore, there is a significantly strong positive relationship
between perceived usefulness and perceived ease of use with the
adoption of self-banking, while the risk and contribution of banking
institutions imply a weak positive relationship with the adoption of
self-banking. On one hand, the Multiple regression analysis
recognized that perceived usefulness and perceived ease of use are
significant determinants for the adoption of self-banking. On the
other hand, the risk and contribution of banking institutions do not
determine cause of adoption of self-banking. Moreover, usefulness
determines the increment in the adoption level of customers more
than the ease of use. According to the results of the study, it can be
suggested to the banking authorities to build and maintain selfbanking technologies in a way that they would increase the
usefulness to the customers.
