Abstract:
Emotions are strongly involved in jobs, especially in the service sector that has a face to
face interaction with a client. Employees have to display both necessary feelings and
emotions to do their jobs effectively. Emotional labour is sold for a wage and therefore
has exchange value. It has negative and positive facets and serves as a doubled edged
sword on the well-being of employees. The overall objective of this study was to
investigate whether emotional labour affects individual psychological well-being. The
selected sample was 75 government teachers from a national school. A data collecting
instrument, the questionnaire was developed based on the literature of previous research.
Eight hypotheses were established to test the relationships between dimensions of
emotional labour and their consequences. Pearson‟s correlation analysis and multiple
regression analysis were used to test the study hypothesis against the data collected. The
positive relationship with surface acting, one of the dimensions of emotional labour and
one of the dimensions of psychological well-being and emotional exhaustion were
supported by the findings of this study. Further, it indicates that surface acting is a
significant predictor of burnout of teachers.
