Abstract:
The aim of this research was to identify the influence of personal demographic
variables on conflict management styles. It is necessary to identify the factors that
influence individual’s conflict management styles to improve work place relations
and productivity of individuals, but very few attempts have been made to find out the
factors influencing the conflict management styles in Sri Lanka. In this present study,
161 respondents who were randomly selected from various banks in the western
province were analyzed. The data obtained from the returned questionnaires were
analyzed using the percentage distribution, mean, Correlation, Chi-square, T-test and
One-way ANOVA. Analyses of the data indicated that only the gender has a
significant influence on the conflict management styles of the bank employees. The
findings further revealed that no significant difference was found between males and
females. Moreover, no significant difference was found between the age groups.
However,, there was significant difference between Christians and Hindus in
preferring the collaborating style. Similarly, there was significant difference between
married and unmarried employees on the competing style. Further, educational
qualification also has significant difference on the competing style. Work experience
has significantly differed in the compromising style.
