Impact of Customer Interactions on the Nature of Customer Relationships with Firms Using Virtual Customer Environments (VCEs) of the Tourist Hotels in Sri Lanka

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Weerasinghe, W.I.A.W. (2016), Impact of Customer Interactions on the Nature of Customer Relationships with Firms Using Virtual Customer Environments (VCEs) of the Tourist Hotels in Sri Lanka (Unpublished Master's thesis). University of Sri Jayewardenepura, Nugegoda

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