Abstract:
The growth of information technology in the business world is spreading at a phenomenal rate. The
success of a business organization stands at the usage of IT in their business. Growth of e-commerce
is the new born business method, which has originated through an extensive usage of IT in their
business. This study will focus on the level of adoption of e-commerce in a population of 30 SMEs
under the BOI, the relationship between firm-based characteristics and the adoption of e-commerce
and also more importantly find out the critical success factors and discover potential benefits of
adoption of e-commerce in SMEs. The results on the adoption of e- commerce showed a significant
relationship with the two firm-based characteristics. That is management involvement and adoption
of IT. The study also identified e- marketing and supplier service as the critical success factors in
adoption of e-commerce.
