Abstract:
In this study, the impact of introduction ofCDMA Technology in the Sri Lankan
telecommunication industry has been investigated.
For this purpose, afield survey and a series of interviews were conducted with
senior personnel 0.( the three fixed line operators and the personnel from
Telecommunication Regulation Commission 0.( Sri Lanka .Based on the
conceptualization model adopted the study took afour dimensional approach,
covering Customer Benefits, Operator Advantages, Technological
Advancement and the Regulatory Framework. Accordingly, the related
elements in those dimensions were operationalized. A comprehensive
questionnaire was utilized in thefield survey carried out to gather information
ofthe perception ofthe customers and structured interviews were carried out
with the senior industry experts to obtain their perspective ofthe other three
dimensions of the study.
Based on the findings of the study a marginal overall improvement in relation
to the benefits received by the end user is seen. Further, the findings strongly
show that CDM4 lias has brought many benefits to the operators and also it
has been an advanced technology to Sri Lanka at the larger picture. In relation
to the regulatory aspect of the whole process, there is further room for the
improvement in order to have a smooth operation of new technological ka in
future.
