THE IMPACT OF EMPLOYEE ENGAGEMENT ON EMPLOYEE PERFORMANCE IN SRI LANKAN LICENSED COMMERCIAL BANKS

Abstract

This paper serves to find out the impact of Employee Engagement (EE) on Employee Performance (EP) in selected Licensed Commercial Banks (LCBs) in Sri Lanka. The data were gathered from a randomly selected sample of 250 non-managerial employees in four reputed LCBs in Sri Lanka through the use of a self-administered online questionnaire, with a five point Likert scale. The data analyses were conducted using univariate and bivariate methods. The outcomes of this paper exposed that there was a positive impact of EE on EP in LCBs in Sri Lanka. In the regression analysis, there was an EE impact of 56.1% on EP rendering to the outcomes of the study that there is a significant impact of EE on EP in LCBs in Sri Lanka. Accordingly, the findings of the study propose that engaging employees in a better way leads to improved performance at work.