Kumari, A.G.M.S; Perera, T.G.U.P
(Department of Estate Management and Valuation University of Sri Jayewardenepura, 2021)
The study examines the perceived service quality of Makumbura
Multimodal Transport Centre (MMC), Sri Lanka and how that relates with
the overall MMC transit user satisfaction. Following Parasuraman,
Zeithaml and Berry’s ...