PREDICTING EMPLOYEES' JOB SATISFACTION WITH PEOPLE-RELATED TQM PRACTICES: CASE IN APPAREL MANUFACTURING INDUSTRY, SRI LANKA

Abstract

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People-Related Total Quality Management (PRTQM) practices mainly involve with the "soft" performance o f the organization as same as human resource practices. Therefore, the PRTQM practices have a direct impact on employee satisfaction. Job satisfaction is identified as the main construct which effects on employees' commitment level, which leads to the productivity o f the human resource. This paper focuses on to identify the relationship between the PRTQMpractices and employees'Job Satisfaction in the context ofthe Apparel Manufacturing sector in Western Province in Sri Lanka. Senior level managers who belong to the areas o f Production and Quality o f 15 randomly selected Apparel Manufacturing organizations were used as the sample and a self-administered questionnaire was used to collect data. Psychometric evaluation o f the measuring tool was done through Confirmatory Factor Analysis and Reliability Analysis. The Correlation Analysis was used to measure the strength and the significance o f the relationship between the level o f PRTQM practices and employees' Job Satisfaction. Multiple Linear Regression Analysis was used to measure the impact o f individual PRTQM factors on the Job Satisfaction o f senior Managers. Results of this study illustrated a positive relationship between PRTQM practices and employees' Job Satisfaction. The average level o f Job Satisfaction and identification ofthe opportunitiesfor Teamwork are significantly higher in females than their male counterparts. Compensation has no significant impact on Satisfaction. The level o f influences o f Leadership, Training opportunities, Empowerment, and Involvement, on the Job Satisfaction, varied according to the gender o f the employee. Opportunities for Teamwork, Leadership, and Involvement are the significant factors for the Job Satisfaction o f male employees but the Involvement and the Empowerment are the significant factors for the female employees. Ignoring the gender difference o f the senior managers, Involvement, Leadership, and opportunities for Teamwork, together shows significant impact (R2= .381) on the Job Satisfaction o f employees in the Apparel Manufacturing sector.